Closes in 7 days · 28 September 2026
RFP/SB/073/INDEPENDENT-CUSTOMER-SATISFACTORYSURVE
Reference: ocds-9t57fa-170898
- South African Civil Aviation Authority
- Gauteng
- Professional Services
In short
The SACAA seeks to appoint a research company to conduct an independent Client Satisfaction Survey. The project involves developing a survey methodology and data collection tools, conducting the survey using mixed methods (online, telephonic, face-to-face, focus groups), analysing results to determine the Customer Satisfaction Index, identifying service delivery gaps, and proposing improvement measures. The scope includes reporting findings and recommendations, presenting results, and conducting a training workshop for management.
Buyer
South African Civil Aviation Authority
3 other open tenders from this buyerContact information
- Contact person
- Selelepoo Bishop
- selelepoob@caa.co.za
- Phone
- 011-545-1262
Key dates
- Published
- 18 September 2026
- Closing
- 28 September 2026at 11:00
- Bid validity period
- Not stated
Understand this tender
Terms used in this tender
- RFP (Request for Proposal) — Used when government knows what outcome they want but needs you to propose the best way to do it.
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