Refund Policy — QuickTenders

Last updated: 1 June 2026

Thuthu (Pty) Ltd t/a QuickTenders Registration Number: 2025/102758/07 23 Fielding Crescent, Mondeor Green, Johannesburg, Gauteng, 2091, South Africa Email: support@getquicktenders.com Website: www.getquicktenders.com

Effective Date: 1 June 2026

Introduction

This Refund Policy outlines the circumstances under which Thuthu (Pty) Ltd t/a QuickTenders will provide refunds for subscription payments, pay-as-you-go purchases, and Secretariat Service orders.

We are committed to customer satisfaction and transparency in all our business practices. This policy complies with the Consumer Protection Act, 2008 (South Africa) and other applicable consumer protection legislation.

How to Request a Refund

To apply for a refund, please contact our support team using one of the following methods:

Email: support@getquicktenders.com
Through your QuickTenders account via the Support section
Via the contact form at www.getquicktenders.com/contact

Before submitting a refund request, we encourage you to review this entire policy to understand your eligibility.

Technical Difficulties

If you have experienced technical difficulties with QuickTenders that prevented you from using the service, you may be entitled to a refund. The refund amount will be determined on a case-by-case basis.

To request a technical difficulty refund:

Contact our support team describing the issue in detail
Provide screenshots or error messages if available
Allow us reasonable time to attempt to resolve the issue
Include dates and times when the issue occurred

We will review your case and respond with a resolution or refund determination within 5 business days.

Monthly Subscription Refunds

Full Refund — Within 3 Days

If your paid monthly plan was activated within the last three (3) days and this is your first payment, you are entitled to a full refund.

Eligibility requirements:

Request must be made within 3 days of initial payment
Must be the first payment on this subscription
Account must not have been used extensively during the paid period
Request must be submitted through proper channels

Partial Pro-Rated Refund — 4 to 14 Days

If your monthly plan was activated more than three (3) days ago but within fourteen (14) days of the initial payment, QuickTenders will offer a partial pro-rated refund if requested.

Refund Amount = (Monthly Fee ÷ 30) × Days Remaining in Billing Period

Monthly Renewals — No Refunds

Monthly renewals will not be refunded. A renewal is any subscription payment made after your first month's charge, including all subsequent automatic renewal payments. You can cancel your subscription at any time to prevent future charges, but no refund will be provided for the current billing period.

Yearly Subscription Refunds

Full Refund — Within 14 Days of Initial Payment

If you activated a yearly plan within the last fourteen (14) days and this is your first payment, you are entitled to a full refund.

Partial Refund for Yearly Renewals

Yearly renewals are not eligible for a full refund. However, a partial refund of 6 months can be provided if requested within fourteen (14) days of the renewal payment.

If you cancel within 14 days of renewal, you receive a 50% refund
The first 6 months of the subscription period are non-refundable
The second 6 months can be refunded if requested within 14 days
After 14 days from renewal, no refunds are available

Renewal Reminders

All users are reminded of their yearly renewal 14 days and 7 days before the payment takes effect via email, in-app notification, and dashboard notification.

Pay-As-You-Go Tender Applications

Pay-as-you-go tender application credits are non-refundable once purchased. If a technical error on our platform prevents you from using a purchased credit, we will issue a replacement credit or refund at our discretion.

Secretariat Service Orders

Secretariat Services (company registration, CIDB grading, B-BBEE certification, tax clearance, and related compliance services) are delivered by our team on your behalf to government and regulatory bodies.

Orders are non-refundable once our team has commenced work
If you cancel before work has commenced, a full refund will be issued within 5 business days
We are not responsible for outcomes determined by government processing times, regulatory decisions, or information you provide that is inaccurate or incomplete
If a Secretariat Service cannot be completed due to circumstances within our control, a full refund will be issued

Funding Application Document Generation

Funding application document generation (for SEFA, NEF, IDC) is included free for qualifying paid-tier users. This feature has no separate charge and therefore no separate refund policy applies.

Refund Processing Time

Refund processing timeline:

Review and approval: 2–3 business days
Processing to payment provider: 1–2 business days
Appearance on your statement: 3–10 business days
Total time: Up to 10 business days

If you have not received your refund after 10 business days, please contact us at support@getquicktenders.com.

Non-Refundable Items

The following are non-refundable in all circumstances:

Secretariat Service orders where work has commenced
Pay-as-you-go tender application credits once purchased (except where a technical fault on our platform applies)
Monthly subscription renewals (second month onwards)
Yearly renewals after 14 days
Payments for violations of our Terms and Conditions

Subscription Cancellation

You can cancel your subscription at any time through:

Your account settings page
Contacting our support team at support@getquicktenders.com

Cancellation takes effect at the end of your current billing period. You retain access to the service until the end of the paid period. No pro-rated refunds are provided for mid-cycle cancellations except as outlined above. You can reactivate your account at any time.

Your Consumer Rights

This Refund Policy does not affect your statutory rights under the Consumer Protection Act, 2008 (South Africa). If you believe you have been treated unfairly or wish to dispute a refund decision, you may:

Contact our support team for escalation to management
Lodge a complaint with the Consumer Protection Commission of South Africa
Seek independent legal advice

Exceptions and Special Circumstances

QuickTenders reserves the right to grant refunds outside the standard policy in exceptional circumstances including extended service outages, billing errors, duplicate charges, unauthorised account access resulting in charges, or force majeure events significantly affecting service delivery. All such exceptions are evaluated on a case-by-case basis.

Contact

Thuthu (Pty) Ltd t/a QuickTenders Registration Number: 2025/102758/07 Address: 23 Fielding Crescent, Mondeor Green, Johannesburg, Gauteng, 2091 Email: support@getquicktenders.com Website: www.getquicktenders.com