QuickTenders

Refund Policy — QuickTenders

Last updated: 1 June 2026

Thuthu (Pty) Ltd t/a QuickTenders Registration Number: 2025/102758/07 23 Fielding Crescent, Mondeor Green, Johannesburg, Gauteng, 2091, South Africa Email: support@getquicktenders.com Website: www.getquicktenders.com

Effective Date: 1 June 2026 · Last updated: 20 October 2026

Introduction

This Refund Policy outlines the circumstances under which Thuthu (Pty) Ltd t/a QuickTenders will provide refunds for subscription payments, pay-as-you-go purchases, and Secretariat Service orders.

We are committed to customer satisfaction and transparency in all our business practices. This policy complies with the Consumer Protection Act, 2008 (South Africa) and other applicable consumer protection legislation.

How to Request a Refund

To apply for a refund, please contact our support team using one of the following methods:

Before submitting a refund request, we encourage you to review this entire policy to understand your eligibility.

Technical Difficulties

If you have experienced technical difficulties with QuickTenders that prevented you from using the service, you may be entitled to a refund. The refund amount will be determined on a case-by-case basis.

To request a technical difficulty refund:

  • Contact our support team describing the issue in detail
  • Provide screenshots or error messages if available
  • Allow us reasonable time to attempt to resolve the issue
  • Include dates and times when the issue occurred

We will review your case and respond with a resolution or refund determination within 5 business days.

Subscription Refunds

Every paid plan runs for 30 days and is paid once. Plans do not renew automatically and we never charge you without your action — a new period starts only when you choose to pay for one.

Full Refund — Within 3 Days

If your paid monthly plan was activated within the last three (3) days and this is your first payment, you are entitled to a full refund.

Eligibility requirements:

  • Request must be made within 3 days of initial payment
  • Must be the first payment on this subscription
  • Account must not have been used extensively during the paid period
  • Request must be submitted through proper channels

Partial Pro-Rated Refund — 4 to 14 Days

If your monthly plan was activated more than three (3) days ago but within fourteen (14) days of the initial payment, QuickTenders will offer a partial pro-rated refund if requested.

Refund Amount = (Monthly Fee ÷ 30) × Days Remaining in Billing Period

Further Periods — No Refunds

A payment for a further 30-day period on a plan you already have (any payment after your first on that plan) is not refunded, except as set out under Technical Difficulties and Exceptions below.

Reminder Before Your Period Ends

We email you a reminder in the last few days of your paid period. If you do not pay for another period, your plan simply ends on its end date — nothing is charged.

Pay-As-You-Go Tender Applications

Pay-as-you-go tender application credits are non-refundable once purchased. If a technical error on our platform prevents you from using a purchased credit, we will issue a replacement credit or refund at our discretion.

Secretariat Service Orders

Secretariat Services (company registration, CIDB grading, B-BBEE certification, tax clearance, and related compliance services) are delivered by our team on your behalf to government and regulatory bodies.

  • Orders are non-refundable once our team has commenced work
  • If you cancel before work has commenced, a full refund will be issued within 5 business days
  • We are not responsible for outcomes determined by government processing times, regulatory decisions, or information you provide that is inaccurate or incomplete
  • If a Secretariat Service cannot be completed due to circumstances within our control, a full refund will be issued

Funding Application Document Generation

Funding application document generation (for SEFA, NEF, IDC) is included free for qualifying paid-tier users. This feature has no separate charge and therefore no separate refund policy applies.

Refund Processing Time

Refund processing timeline:

  • Review and approval: 2–3 business days
  • Processing to payment provider: 1–2 business days
  • Appearance on your statement: 3–10 business days
  • Total time: Up to 10 business days

If you have not received your refund after 10 business days, please contact us at support@getquicktenders.com.

Non-Refundable Items

The following are non-refundable in all circumstances:

  • Secretariat Service orders where work has commenced
  • Pay-as-you-go tender application credits once purchased (except where a technical fault on our platform applies)
  • Payments for a further 30-day period on a plan you already have (second payment onwards)
  • Payments for violations of our Terms and Conditions

Subscription Cancellation

Because plans never renew automatically, there is no charge to stop: if you do not pay for another period, your plan ends at the end of the current one. You can also mark your plan as not renewing at any time through:

Either way, you keep full access to your plan until the end of the period you paid for. No pro-rated refunds are provided for mid-period cancellations except as outlined above. You can pay for a new period at any time.

What Happens to Your Work After Your Plan Ends

Nothing you have created or uploaded is deleted when a plan ends or is cancelled. Your tender workspaces, uploaded documents (including compliance documents and Document Vault files), company profile and application records stay in your account, and you can still open them. Your account moves to the Free plan's limits, which apply to new work — for example starting further workspaces, uploading beyond the Free document limit, or AI-assisted writing. Your information is kept until you ask us to delete your account (see our Privacy Policy).

Your Consumer Rights

This Refund Policy does not affect your statutory rights under the Consumer Protection Act, 2008 (South Africa). If you believe you have been treated unfairly or wish to dispute a refund decision, you may:

  • Contact our support team for escalation to management
  • Lodge a complaint with the Consumer Protection Commission of South Africa
  • Seek independent legal advice

Exceptions and Special Circumstances

QuickTenders reserves the right to grant refunds outside the standard policy in exceptional circumstances including extended service outages, billing errors, duplicate charges, unauthorised account access resulting in charges, or force majeure events significantly affecting service delivery. All such exceptions are evaluated on a case-by-case basis.

Contact

Thuthu (Pty) Ltd t/a QuickTenders Registration Number: 2025/102758/07 Address: 23 Fielding Crescent, Mondeor Green, Johannesburg, Gauteng, 2091 Email: support@getquicktenders.com Website: www.getquicktenders.com

© 2026 Thuthu (Pty) Ltd t/a QuickTenders. All rights reserved.