PAIA Manual

Last updated: 1 June 2026

Promotion of Access to Information Act, 2000 (Act No. 2 of 2000)

Thuthu (Pty) Ltd trading as QuickTenders Registration Number: 2025/102758/07

Compiled in terms of Section 51 of PAIA Effective Date: 1 June 2026

Introduction
Purpose of this Manual
Key Contact Details and Information Officer
Guide of the South African Human Rights Commission
Categories of Records Held
Records Automatically Available
Grounds for Refusal of Access
Procedure to Request Access to Records
Fees
Remedies Available
Availability of this Manual Annexure A: Request for Access to Record Form (Form C)

1. Introduction

This Manual has been prepared in accordance with Section 51 of the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000) ("PAIA" or "the Act") for Thuthu (Pty) Ltd trading as QuickTenders ("the Company").

PAIA gives effect to the constitutional right of access to information held by another person and that is required for the exercise or protection of any rights. Section 32 of the Constitution of the Republic of South Africa provides that everyone has the right of access to any information held by the State and any information held by another person that is required for the exercise or protection of any rights.

2. Purpose of this Manual

This Manual is designed to facilitate access to information held by the Company by:

Providing sufficient information about the Company to enable requesters to exercise their rights under PAIA
Identifying the categories of records held by the Company
Explaining the procedure to be followed when requesting access to records
Outlining the fees payable for access to records
Setting out the grounds on which the Company may refuse access to records
Providing contact details for making requests

Such requests may be subject to justifiable limitations including the protection of privacy, commercial confidentiality, and mandatory protection of certain records.

3. Key Contact Details and Information Officer

3.1 Company Details

Registered Name: Thuthu (Pty) Ltd Trading Name: QuickTenders Registration Number: 2025/102758/07 Registration Date: 7 February 2025 Type: Private Company Status: In Business Website: www.getquicktenders.com

3.2 Registered Office Address

Physical and Postal Address: 23 Fielding Crescent Mondeor Green Johannesburg Gauteng, 2091 South Africa

3.3 Information Officer

In terms of Section 51(1)(a) of PAIA, the Company has appointed an Information Officer responsible for:

Receiving and processing requests for access to information
Deciding whether to grant or refuse access to requested information
Ensuring compliance with the provisions of PAIA
Maintaining and updating this PAIA Manual

Name: Littchel Nhlalo Mathuthu Position: Director Email: info@getquicktenders.com Postal Address: 23 Fielding Crescent, Mondeor Green, Johannesburg, Gauteng, 2091

3.4 Deputy Information Officer

The Company may appoint a Deputy Information Officer in the future. Details will be updated in this Manual when appointed.

4. Guide of the South African Human Rights Commission (SAHRC)

Section 10 of PAIA requires the SAHRC to compile a Guide on how to use PAIA. The Guide is available in all official languages and contains information to facilitate the exercise of the right of access to information from private bodies.

The Guide is available from the SAHRC:

South African Human Rights Commission PAIA Unit (The Research and Documentation Department) Private Bag X2700, Houghton, 2041 Physical: Braampark Forum 3, 33 Hoofd Street, Braamfontein Telephone: +27 11 877 3600 Email: PAIA@sahrc.org.za Website: www.sahrc.org.za

5. Categories of Records Held

5.1 Records Held in Terms of Legislation

The Company is required to maintain certain records in terms of various legislation including:

Companies Act, 2008 (Act No. 71 of 2008)
Income Tax Act, 1962 (Act No. 58 of 1962)
Value-Added Tax Act, 1991 (Act No. 89 of 1991)
Basic Conditions of Employment Act, 1997 (Act No. 75 of 1997)
Labour Relations Act, 1995 (Act No. 66 of 1995)
Protection of Personal Information Act, 2013 (Act No. 4 of 2013)
Electronic Communications and Transactions Act, 2002 (Act No. 25 of 2002)
Consumer Protection Act, 2008 (Act No. 68 of 2008)
Broad-Based Black Economic Empowerment Act, 2003 (Act No. 53 of 2003)
Promotion of Access to Information Act, 2000 (Act No. 2 of 2000)

5.2 Personnel Records

Personnel records include employment contracts, personal information, salary records, tax certificates, leave records, performance records, disciplinary records, training certifications, and resignation documentation.

5.3 Client and Customer Records

Client records include:

Account registration and profile information
Company details including CIPC registration, CIDB grade, B-BBEE certificates, and CSD registration
Compliance documents uploaded to the platform
Key personnel and project reference records
Tender application records and workspace content
Secretariat Service orders and associated documentation
Funding application records
Communication records including support tickets
Subscription and billing history

5.4 Financial Records

Annual financial statements, management accounts, tax returns, VAT records, banking records, invoices, payment records, debtor and creditor records, and audit reports.

5.5 Operational Records

Business plans, marketing materials, operational policies and procedures, quality assurance records, risk management records, and compliance records.

5.6 Information Technology Records

IT policies and procedures, system documentation, database records, platform and application data, server logs, software licences, user access records, and cybersecurity policies.

5.7 Statutory and Corporate Records

Certificate of Incorporation, Memorandum of Incorporation, directors' registers and resolutions, minutes of board meetings, CIPC annual returns, and regulatory correspondence.

5.8 Contractual and Legal Records

Service agreements, supplier and vendor contracts, non-disclosure agreements, terms and conditions, privacy policies, legal opinions, and dispute resolution records.

5.9 Third-Party Records

Supplier and vendor information, service provider records (including Cloudflare, iKhokha, Resend, Anthropic, Google), and third-party contracts.

5.10 Tender Data Records

Public tender listings sourced from government procurement feeds (eTender/OCDS, municipal portals, SOE portals). These records are derived from publicly available government data sources.

6. Records Automatically Available

The following categories of records are automatically available and do not require a formal PAIA request:

This PAIA Manual
Company registration certificate
Publicly available marketing materials
Terms and Conditions (getquicktenders.com/terms)
Privacy Policy (getquicktenders.com/privacy)
Refund Policy (getquicktenders.com/refund-policy)
POPIA Compliance Statement (getquicktenders.com/popia)
AI Compliance Disclosure (getquicktenders.com/ai-compliance)
Service descriptions and pricing (publicly displayed)

7. Grounds for Refusal of Access

In terms of PAIA, justifiable grounds for the Company to refuse or limit access to information include:

Section 63 — Mandatory Protection of Privacy of Third Parties: Access must be refused if disclosure would involve the unreasonable disclosure of personal information about a third party
Section 64 — Mandatory Protection of Commercial Information: Access must be refused if the record contains trade secrets or financial/technical information that would harm the commercial interests of a third party
Section 65 — Mandatory Protection of Confidential Information: Access must be refused if the record was provided in confidence
Section 66 — Mandatory Protection of Safety: Access must be refused if disclosure could endanger the life or physical safety of an individual
Section 68 — Protection of Commercial Information of Private Body: Access may be refused if disclosure would result in financial loss or competitive disadvantage to the Company
Section 67 — Protection of Privileged Information: Access may be refused for legally privileged documents
Section 45 — Manifestly Frivolous or Vexatious Requests: Requests that are clearly unreasonable may be refused

The Company will exercise its discretion in applying these grounds and will only refuse access where it is justifiable to do so.

8. Procedure to Request Access to Records

8.1 Submission of Request

A requester must use the prescribed Form C to request access to a record. The form is attached as Annexure A and is also available from the SAHRC (www.sahrc.org.za) and the Department of Justice (www.justice.gov.za).

The completed form must be submitted to: Email: info@getquicktenders.com (preferred method) Postal Address: 23 Fielding Crescent, Mondeor Green, Johannesburg, Gauteng, 2091

8.2 Requirements for Request

The request must:

Be made on the prescribed Form C
Provide sufficient detail to identify the record(s) requested
Indicate the preferred form of access
Specify the postal address or email address for correspondence
Identify the right the requester is seeking to exercise or protect
Provide an explanation of why the record is required

8.3 Processing Timeline

Acknowledgment: Within 7 days of receipt
Decision: Within 30 days of receipt (may be extended by 30 days for complex requests)
Access: If granted, access will be provided within a reasonable time after payment of fees

8.4 Decision Notice

If access is granted, the notice will state the access fee payable, the form of access, and when/how access will be provided. If access is refused, the notice will state the reasons, reference applicable PAIA provisions, and advise the requester of their right to apply to a court against the refusal.

9. Fees

9.1 Request Fee

A request fee of R50.00 is payable by all requesters except personal requesters (those seeking access to records about themselves).

9.2 Access Fee

An access fee is payable in respect of the search, preparation, and provision of records, calculated according to the PAIA Regulations:

Service	Fee
Photocopies (per page)	R1.10
Printed copies (per page)	R0.75
Copy on flash drive	R60.00 + cost of drive
Copy on compact disc	R70.00 + cost of disc
Search and preparation (per hour)	R30.00
Postage	Actual cost

Payment methods: Electronic Funds Transfer (EFT) — details provided upon request.

10. Remedies Available

10.1 Internal Engagement

PAIA does not provide for an internal appeal mechanism. However, requesters who are dissatisfied with a decision may contact the Information Officer to discuss their concerns before pursuing legal remedies.

10.2 Court Application

A requester aggrieved by a decision of the Information Officer may, within 30 days of notification, apply to a court of competent jurisdiction for appropriate relief.

10.3 Complaints to the Information Regulator

Requesters may lodge a complaint with the Information Regulator regarding alleged interference with the protection of personal information or any other complaints relating to PAIA and POPIA.

Information Regulator (South Africa) Email: inforegulator@justice.gov.za Website: www.justice.gov.za/inforeg Telephone: +27 10 023 5207

11. Availability of this Manual

This Manual is available:

On our website: www.getquicktenders.com/paia
For inspection at our registered office (by appointment)
On request via email: info@getquicktenders.com
As a downloadable PDF from our website

Inspection of this Manual is free of charge.

This PAIA Manual was compiled and approved by the Board of Directors of Thuthu (Pty) Ltd on behalf of QuickTenders.

Approved by:

Littchel Nhlalo Mathuthu Director and Information Officer Date: 1 June 2026