TERMS OF REFERENCE FOR THE APPOINTMENT OF A SERVICE PROVIDER TO PROVIDE AND MANAGE THE WHISTLEBLOWING HOTLINE FOR A PERIOD OF FIVE YEARS

In short

The service provider will provide and manage a 24/7/365 whistleblowing hotline for the NLC. This includes providing the necessary technological infrastructure, taking over existing hotline numbers, operating a call center with multilingual capabilities, ensuring confidentiality, providing a FreeCall number, retaining the existing fraud hotline number, and offering unique email and Free Post/Fax facilities. The provider must grant access to a Case Management Application for tip-off cases and provide timely reports.