Help Center
Quick answers to the most common questions. Can't find what you need? We're an email away.
Getting Started
How do I create an account?+
Click “Sign up free”, enter your details, and you'll be guided through a short onboarding that builds your company profile. No credit card is required to start.
How do I complete my profile?+
Go to Profile in your dashboard and fill in your sector, province, CIDB grade, B-BBEE level and company details. The more complete it is, the better your tender matches and Readiness Score.
What is my Readiness Score?+
It's a single number showing how prepared you are to bid — based on your registrations, compliance documents, company profile, key personnel and project references. Reaching 50% unlocks applications and the workspace.
How long does setup take?+
Most businesses complete a useful profile in 10–15 minutes. You can always come back and add more detail later.
Still stuck? Email support@getquicktenders.com.
Tenders
How does matching work?+
Every open tender is scored against your profile — province, sector, CIDB grade and B-BBEE level. Each match shows a breakdown so you understand why it fits.
How do I browse tenders?+
Use the Tenders page to search and filter by category, province, closing date and more. You can browse without an account.
How do I apply for a tender?+
Open a tender and click Apply to start a workspace. Free and over-limit applications use a pay-as-you-go charge or a free credit if you have one.
Where do the tenders come from?+
We aggregate live public tenders from national, provincial, municipal and state-owned sources across all nine provinces, refreshed daily.
Still stuck? Email support@getquicktenders.com.
Workspace
How do I start a workspace?+
Click Apply on any tender. A workspace is created with the tender's requirements and your profile details pre-filled.
How do the AI tools work?+
Inside a section you can ask the AI to draft or improve your text, or check your pricing. It works from your profile and the tender's actual requirements.
How do I submit a bid?+
When your sections are complete, use the submission summary to run a completeness check, then export your full pack or send it to the buyer.
Still stuck? Email support@getquicktenders.com.
Biz Enablement
How do I upload compliance documents?+
Go to Biz Enablement and upload your registration, tax and B-BBEE documents. We track expiry dates and remind you before anything lapses.
What is the CV Bank?+
It's where you store key personnel CVs so they're ready to attach to any bid. Three or more strengthens your submissions and your Readiness Score.
How do project references work?+
Add at least three past projects with proof (completion letters or purchase orders). Buyers use these to assess your track record.
Still stuck? Email support@getquicktenders.com.
Secretariat Services
How do I order a service?+
Browse the Services catalogue in your dashboard, choose what you need (e.g. CIDB or B-BBEE registration), and pay securely. Our team takes it from there.
What can I expect after ordering?+
You'll get an order confirmation, and our team will request any documents needed. You can track progress and download completed documents from your dashboard.
How long do services take?+
Timelines vary by service and by the relevant authority. Each service shows an indicative turnaround, and we keep you updated as it progresses.
Still stuck? Email support@getquicktenders.com.
Funding
How do I check my eligibility?+
Open the Funding section and answer a short set of questions. We'll show which institutions — SEFA, NEF, IDC — you're likely eligible for.
How do I build a business plan?+
Use the Business Plan workspace, which guides you section by section and pre-fills from your company profile and tender details.
How do I apply for SEFA, NEF or IDC funding?+
After your eligibility check and business plan, the guided application helps you compile and submit the right documents to each institution.
Still stuck? Email support@getquicktenders.com.
Billing and Subscriptions
What plans are available?+
See the Pricing page for current plans and prices. They range from a free tier to unlimited applications, all in South African Rand.
How does pay-as-you-go work?+
On the free tier (or over your monthly limit), you pay a single per-tender fee to apply — or use a free credit if you've earned one.
How do I upgrade or cancel?+
Manage your plan from Billing in your dashboard. Upgrades take effect immediately; see our Refund Policy for cancellation terms.
Still stuck? Email support@getquicktenders.com.
Account and Settings
How do I change my details?+
Update your company and contact details under Profile and Settings in your dashboard.
How do I reset my password?+
Use the “Forgot password” link on the login page to receive a reset email.
How do I get my data or close my account?+
You can request access to your data or account closure at any time — see our Privacy Policy and PAIA Manual, or contact support.
Still stuck? Email support@getquicktenders.com.
